Insurers are well aware of digital change; those that choose to move past their inherently risk-averse and change-resistant natures will reap rewards measuring in the trillions for the entire industry.
The Work Ahead is a research series providing insight and guidance on how businesses – and jobs – will evolve in an economy of algorithms, automation and AI. In this installment, we look at the insurance industry. Our research shows that insurers are highly aware of the need to rethink their processes, technology foundations and business models to succeed in the digital future. Indeed, the industry itself will be nearly unrecognisable in the next decade due to digital change.