How Retailers can Best Address Critical Labor Challenges – Today & Tomorrow

In today’s ever-changing retail environment, the role of the store has pivoted, and the store manager must now support multiple needs, including managing an efficient store for walk-in shoppers, running a precise fulfillment and returns operation for customer orders, and providing an engaging and experiential environment for shoppers to immerse themselves in the brand. This environment requires complex planning and management to ensure that the correct staff with applicable skills are available across the entire store operation.

Expectations for service and delivery quality are higher than ever before, even as the cost of labor continues to rise globally. By artfully applying technological advances in workforce management systems, retailers can minimise labor costs and maximise operational efficiency.

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