september, 2018

20sep8:00 am2:10 pmFST Media Financial Services SummitINDUSTRY EVENT8:00 am - 2:10 pm AEST 8 Whiteman St, Southbank

Event Details

This invitation-only event will bring together a select group of senior executives from Australia’s leading banks, insurance and superannuation companies. Delegates are carefully selected through an invitation-only process, restricting attendees to key decision makers and influencers. The format of the Summit is made up of a combination of a series of peer-to-peer roundtable discussions and a select number of stage sessions. This format is tailored to maximising the learning outcomes and the exchange of thought leadership for our senior audience.

Key topics addressed in the stage presentations and peer-to-peer discussions include Digital Transformation, Customer Experience, Artificial Intelligence and Robo-advice.


    • Day 1
    • September 20, 2018
    • 8:00am Registration8:00am - 8:30amRegistration Starts

    • 8:30am Chairperson's Opening Remarks8:30am - 8:35am David Braue, Technology Journalist

    • 8:35am Engineering Transformation: Creating the Foundations for the Future of Financial Services8:35am - 8:55am Raghavendra Bhat, Head of Technology - Digital Channels, ANZ

    • 8:55am Peer-to-Peer Discussion 8:55am - 9:35amRound 1

    • 9:35am Peer-to-Peer Discussion 9:35am - 10:15amRound 2

    • 10:15am Peer-to-Peer Discussion10:15am - 10:55amRound 3

    • 10:55am Morning Tea & Networking10:55am - 11:10am

    • 11:10am Reimagining the Rainbow for Customers11:10am - 11:30am Kelly Smith, General Manager, Operations & Insurance Experience, HESTA

    • 11:30am Peer-to-Peer Discussion 11:30am - 12:10pmRound 4

    • 12:10pm Peer-to-Peer Discussion12:10pm - 12:50pmRound 5

    • 12:50pm Black White Dynamite – Building a 'Next in Class’ Experience in the Face of Rapid Growth12:50pm - 13:10pm Jan O’Keefe, General Manager, ahm, Medibank Group

    • 13:10pm Networking Lunch13:10pm - 14:10pm

    • 14:10pm Close of Summit14:10pm - 14:10pm

Date & Time

20 september 2018
(Thursday) 8:00 am - 2:10 pm AEST


Crown Melbourne (River Room)

8 Whiteman St, Southbank


FST Media(02) 8484 0620 Suite 2.03, Level 2 54 Miller Street North Sydney, NSW 2060 Australia