How Digital Thinking Separates Retail’s Leaders from Laggards

Our research reveals a surprisingly wide gap in how digital leaders and laggards perceive the digital future and are approaching these changes.

The Work Ahead series provides insights and guidance on how businesses – and jobs – will evolve in the digital economy. In this installment, we look at the impact of digital transformation on the retail industry. Following the rise of e-commerce, new business models have emerged that are inspired and enabled by digital technologies and mindsets. To achieve a leadership role and reap the rewards of digital opportunities, retailers must quickly transform their thinking, IT infrastructures, doctrines and business strategies.

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