In the last few years, a wave of digital technologies changed the banking landscape as we know it. Social and mobile have changed the ways banks interact with their customers. Large data sets and analytics have allowed for hyper personalised content. Cloud technologies have enabled the delivery of multiple business processes as services from third-party platforms. Now, a second wave of disruption is almost upon us. Encompassing a host of new technologies collectively referred to as digital 2.0; they include AI, blockchain, IoT, RPA and open banking. We examine how financial institutions can holistically embrace these new technologies and build a more resilient, customer-focused bank of the future.
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